A business continuity planning program is an integrated management process addressing the development and implementation of activities that ensure the continuity and recovery of critical… Read More »IT Service Continuity Management: Is there an asset management process in place?
Though occasionally you will have an employee who has a high level of unplanned absence and even with close management akin employees still tend to… Read More »Service Level Management and SLA: What is your required level of service/ performance level?
Whether the objective is to obtain expertise or to reduce costs, application maintenance, and help desk operations, one of the most important ingredients for a… Read More »Service Level Management and SLA: What standard level of service is required from the assets?
Systems implementing asset management develop detailed asset inventories, perform operation and maintenance tasks, conduct long- range financial planning and undertake other activities to build system… Read More »SAP IS-U: What other utilities are implementing asset management?
Service Level Management and SLA: Which apply to your organizations clearly defined Level of Service targets?
Aligns the direction, products, services, and performance of your organization line with the rest of your organization, service-level credits, or, simply, service credits, should be… Read More »Service Level Management and SLA: Which apply to your organizations clearly defined Level of Service targets?
Consider the requirements for remote administration, resource management and SLA management, the first goal of the incident management process is to restore a normal service… Read More »Service Level Management and SLA: What is the required sustainable level of service?