level

Service Level Management and SLA: What is your required level of service/ performance level?

by blokdijk
May 20, 2020

Though occasionally you will have an employee who has a high level of unplanned absence and even with close management akin employees still tend to… Read More »Service Level Management and SLA: What is your required level of service/ performance level?

Service Level Management and SLA: What standard level of service is required from the assets?

by blokdijk
May 18, 2020

Whether the objective is to obtain expertise or to reduce costs, application maintenance, and help desk operations, one of the most important ingredients for a… Read More »Service Level Management and SLA: What standard level of service is required from the assets?