What is involved in Service Transition
Find out what the related areas are that Service Transition connects with, associates with, correlates with or affects, and which require thought, deliberation, analysis, review and discussion. This unique checklist stands out in a sense that it is not per-se designed to give answers, but to engage the reader and lay out a Service Transition thinking-frame.
How far is your company on its Service Transition journey?
Take this short survey to gauge your organization’s progress toward Service Transition leadership. Learn your strongest and weakest areas, and what you can do now to create a strategy that delivers results.
To address the criteria in this checklist for your organization, extensive selected resources are provided for sources of further research and information.
Start the Checklist
Below you will find a quick checklist designed to help you think about which Service Transition related domains to cover and 344 essential critical questions to check off in that domain.
The following domains are covered:
Financial management for IT services, Risk analysis, Deming Cycle, HM Treasury, Help desk, W. Edwards Deming, Problem Management, Secondary support level, Business Process Framework, IT service management, Configuration item, Office of Government Commerce, Business continuity planning, Release management, Economic efficiency, ISO/IEC 27001, Corrective and preventive action, Service portfolio management, Application Services Library, Business Information Services Library, Service-level agreement, Incident Management, Information and Communication Technology, Underpinning contract, Access and Identity Management, ISO/IEC 27002, IT service continuity, Configuration management database, Knowledge management, Service Level Agreement, Business relationship management, RACI matrix, Functional Management, Joint venture, Information security, Demand management, Capacity management, Goal setting, ITIL/service design package, Service level requirement, Request Fulfilment, ITIL security management, Definitive Media Library, ISO/IEC 20000, Point of contact, Event Management, Corporate governance of information technology, Tudor IT Process Assessment, IT Operations Management, The Stationery Office, Change request, Ishikawa diagram, RPR problem diagnosis, Business impact analysis, Fishbone diagram, Computer security, Change management, Call for bids, Performance engineering, Configuration management system, Service catalog, Software metric, Configuration management, Program management, Central Computer and Telecommunications Agency, Cabinet Office:
Financial management for IT services Critical Criteria:
Audit Financial management for IT services quality and transcribe Financial management for IT services as tomorrows backbone for success.
– Can we add value to the current Service Transition decision-making process (largely qualitative) by incorporating uncertainty modeling (more quantitative)?
– Is the Service Transition organization completing tasks effectively and efficiently?
– What is our Service Transition Strategy?
Risk analysis Critical Criteria:
Face Risk analysis planning and define what do we need to start doing with Risk analysis.
– How do risk analysis and Risk Management inform your organizations decisionmaking processes for long-range system planning, major project description and cost estimation, priority programming, and project development?
– What levels of assurance are needed and how can the risk analysis benefit setting standards and policy functions?
– In which two Service Management processes would you be most likely to use a risk analysis and management method?
– How does the business impact analysis use data from Risk Management and risk analysis?
– Does Service Transition analysis isolate the fundamental causes of problems?
– How do we do risk analysis of rare, cascading, catastrophic events?
– With risk analysis do we answer the question how big is the risk?
– Are accountability and ownership for Service Transition clearly defined?
– How can skill-level changes improve Service Transition?
Deming Cycle Critical Criteria:
Pay attention to Deming Cycle issues and modify and define the unique characteristics of interactive Deming Cycle projects.
– What are your key performance measures or indicators and in-process measures for the control and improvement of your Service Transition processes?
– How likely is the current Service Transition plan to come in on schedule or on budget?
HM Treasury Critical Criteria:
Conceptualize HM Treasury results and budget for HM Treasury challenges.
– What are the short and long-term Service Transition goals?
– How would one define Service Transition leadership?
– How can we improve Service Transition?
Help desk Critical Criteria:
Discourse Help desk projects and transcribe Help desk as tomorrows backbone for success.
– Do we aggressively reward and promote the people who have the biggest impact on creating excellent Service Transition services/products?
– The offeror will describe its service levels for fixes, help desk, etc. will it reduce its fees if the service levels are not met?
– Expose its policy engine via web services for use by third-party systems (e.g. provisioning, help desk solutions)?
– Complement identity management and help desk solutions with closedloop import and export?
– What features of the current help desk service management tool are being used?
– How has the current help desk service management tool been customized?
– Do we know the number of password problem help desk calls per month?
– What is the current help desk service management tool and version?
– How will the offeror provide support through the help desk?
– Help desk password resets easily measured (specific number?
– Is Supporting Service Transition documentation required?
– Number of password problem help desk calls per month?
– How does the help desk authenticate callers?
W. Edwards Deming Critical Criteria:
Study W. Edwards Deming risks and define W. Edwards Deming competency-based leadership.
– Do we cover the five essential competencies-Communication, Collaboration,Innovation, Adaptability, and Leadership that improve an organizations ability to leverage the new Service Transition in a volatile global economy?
– Consider your own Service Transition project. what types of organizational problems do you think might be causing or affecting your problem, based on the work done so far?
– Will Service Transition have an impact on current business continuity, disaster recovery processes and/or infrastructure?
Problem Management Critical Criteria:
Nurse Problem Management results and visualize why should people listen to you regarding Problem Management.
– Will new equipment/products be required to facilitate Service Transition delivery for example is new software needed?
– Is Service Transition dependent on the successful delivery of a current project?
– What is a key activity in problem management?
– Are there recognized Service Transition problems?
Secondary support level Critical Criteria:
Scrutinze Secondary support level governance and cater for concise Secondary support level education.
– How do you incorporate cycle time, productivity, cost control, and other efficiency and effectiveness factors into these Service Transition processes?
– For your Service Transition project, identify and describe the business environment. is there more than one layer to the business environment?
– Who will provide the final approval of Service Transition deliverables?
Business Process Framework Critical Criteria:
Consult on Business Process Framework engagements and give examples utilizing a core of simple Business Process Framework skills.
– What are your current levels and trends in key measures or indicators of Service Transition product and process performance that are important to and directly serve your customers? how do these results compare with the performance of your competitors and other organizations with similar offerings?
– Who needs to know about Service Transition ?
– What will drive Service Transition change?
IT service management Critical Criteria:
Look at IT service management strategies and oversee IT service management management by competencies.
– If we could not clearly quantify where the benefits were, we would then start getting lots of questions: why are you doing it because we could be spending the money elsewhere?
– What other departments, besides IT, use service catalog as a means of publishing their services in your organization?
– In your organization, which group oversees/coordinates your it Service Management capabilities?
– What knowledge, skills and characteristics mark a good Service Transition project manager?
– Its worth asking the question: why are business sponsors for it projects so important?
– What does each software asset cost now and throughout the upgrade or refresh cycles?
– Is Service Delivery (hardware/software/people) capable of supporting requirements?
– How much time does it take to consolidate information into meaningful reports?
– Have both the Customer and the Service Owner agreed to the terms of the SLA?
– Is there a defined enterprise IT tool strategy and architecture model?
– What services are published in your organizations service catalog?
– Are you thinking about implementing ITIL standards based tools?
– Why are business sponsors for IT projects so important?
– Do you have a single view into it Service Management?
– Will we be eligible for ISOIEC 20000 certification?
– Do you have a growing list of overdue incidents?
– What are reasons to say no to cloud computing?
– Are we doing things right?
– Fit for purpose?
Configuration item Critical Criteria:
Grasp Configuration item leadership and probe Configuration item strategic alliances.
– A Configuration Management database (cmdb) can contain different configuration items (cis). Which items would not normally be regarded as a ci?
– During release, do the configuration items used match with the latest version indicated in baseline record?
– Are all requested changes to the configuration items assessed, processed and tracked?
– Risk factors: what are the characteristics of Service Transition that make it risky?
– What: selection of configuration items (what should be managed?
– Are the relationships between configuration items established?
– Are assumptions made in Service Transition stated explicitly?
– Which of the entities should be configuration items?
– What are configuration items, baselines, etc. ?
– How will configuration items be controlled?
– How will configuration items be identified?
– How do we Lead with Service Transition in Mind?
Office of Government Commerce Critical Criteria:
Track Office of Government Commerce outcomes and oversee Office of Government Commerce requirements.
– What are the long-term Service Transition goals?
Business continuity planning Critical Criteria:
Infer Business continuity planning management and gather practices for scaling Business continuity planning.
– How can we incorporate support to ensure safe and effective use of Service Transition into the services that we provide?
– What is the role of digital document management in business continuity planning management?
– What is business continuity planning and why is it important?
– Why should we adopt a Service Transition framework?
Release management Critical Criteria:
Consolidate Release management results and adopt an insight outlook.
– What happens after development: how should developers release component-based software and how can users subsequently obtain such software especially if the software under consideration consists of many components that are released by many organizations at many different geographical locations?
– What are the issues that arise when a limited number of vendors participate in a technology market and how can the risks be mitigated ?
– Process support: how can a project better institutionalize workflow support without adding a bureaucratic burden to the developers?
– How do these developers concur over long distances in environments where people rarely if ever meet face to face in a virtual organization?
– What are the disruptive Service Transition technologies that enable our organization to radically change our business processes?
– How much do political issues impact on the decision in open source projects and how does this ultimately impact on innovation?
– How is release management for new application services integrated with your itsm capabilities?
– What will happen to the software configuration of a customer, when she updates a certain component?
– Does it Eliminate lengthy email threads trying to achieve change approval?
– Is it possible to get a quality product out of this design process?
– Are there any guarantees that the project will ever be completed?
– Better, and cheaper than software engineering?
– Why has no os tool emerged to meet this need?
– Does Agile Release Management Work in Real Life?
– How well are os projects documented?
– Can you Reduce your release window by 90%?
– What is release management?
– All tasks complete?
Economic efficiency Critical Criteria:
Check Economic efficiency planning and simulate teachings and consultations on quality process improvement of Economic efficiency.
– What new services of functionality will be implemented next with Service Transition ?
– What are specific Service Transition Rules to follow?
ISO/IEC 27001 Critical Criteria:
Coach on ISO/IEC 27001 failures and devote time assessing ISO/IEC 27001 and its risk.
– Why are Service Transition skills important?
– What is Effective Service Transition?
Corrective and preventive action Critical Criteria:
Wrangle Corrective and preventive action tactics and probe using an integrated framework to make sure Corrective and preventive action is getting what it needs.
– Are there any easy-to-implement alternatives to Service Transition? Sometimes other solutions are available that do not require the cost implications of a full-blown project?
– Are appropriate corrective and preventive actions taken?
Service portfolio management Critical Criteria:
Match Service portfolio management engagements and explore and align the progress in Service portfolio management.
– How do we ensure that implementations of Service Transition products are done in a way that ensures safety?
– Does Service Transition create potential expectations in other areas that need to be recognized and considered?
– What are current Service Transition Paradigms?
Application Services Library Critical Criteria:
Set goals for Application Services Library results and probe using an integrated framework to make sure Application Services Library is getting what it needs.
– In what ways are Service Transition vendors and us interacting to ensure safe and effective use?
– How do we go about Comparing Service Transition approaches/solutions?
– What about Service Transition Analysis of results?
Business Information Services Library Critical Criteria:
Adapt Business Information Services Library management and ask questions.
– Have you identified your Service Transition key performance indicators?
– What are the barriers to increased Service Transition production?
Service-level agreement Critical Criteria:
Graph Service-level agreement results and separate what are the business goals Service-level agreement is aiming to achieve.
– In terms of service availability, can you get your vendor to sign a service-level agreement?
– Do you monitor the effectiveness of your Service Transition activities?
Incident Management Critical Criteria:
Investigate Incident Management outcomes and find out what it really means.
– What management system can we use to leverage the Service Transition experience, ideas, and concerns of the people closest to the work to be done?
– Which processes other than incident management are involved in achieving a structural solution ?
– In which cases can CMDB be usefull in incident management?
– What are internal and external Service Transition relations?
– What is a primary goal of incident management?
– How to deal with Service Transition Changes?
Information and Communication Technology Critical Criteria:
Reason over Information and Communication Technology engagements and forecast involvement of future Information and Communication Technology projects in development.
– Do we have past Service Transition Successes?
Underpinning contract Critical Criteria:
Audit Underpinning contract governance and overcome Underpinning contract skills and management ineffectiveness.
– Does Service Transition appropriately measure and monitor risk?
– What threat is Service Transition addressing?
Access and Identity Management Critical Criteria:
Confer over Access and Identity Management tasks and assess and formulate effective operational and Access and Identity Management strategies.
– What potential environmental factors impact the Service Transition effort?
– Do Service Transition rules make a reasonable demand on a users capabilities?
ISO/IEC 27002 Critical Criteria:
Mine ISO/IEC 27002 planning and transcribe ISO/IEC 27002 as tomorrows backbone for success.
– How can you negotiate Service Transition successfully with a stubborn boss, an irate client, or a deceitful coworker?
– What other jobs or tasks affect the performance of the steps in the Service Transition process?
– Does our organization need more Service Transition education?
IT service continuity Critical Criteria:
Add value to IT service continuity issues and arbitrate IT service continuity techniques that enhance teamwork and productivity.
– What will be the consequences to the business (financial, reputation etc) if Service Transition does not go ahead or fails to deliver the objectives?
– Who is responsible for ensuring appropriate resources (time, people and money) are allocated to Service Transition?
Configuration management database Critical Criteria:
Guide Configuration management database outcomes and define Configuration management database competency-based leadership.
– Monitoring tools for wired networks do not provide the full array of features necessary for monitoring wlans. true or false?
– Which cloud Service Management process maintains information in the Configuration Management database (cmdb)?
– The words delta, full and package describe different types of release. Which ones do we use when?
– Are work control packages complete, ready for implementation, and attached?
– What are direct advantages of entering into Service Level Agreements?
– How is access to the Configuration Management status data controlled?
– In availability management terms, what do the letters cia stand for?
– A network segment is a superset of a larger network. true or false?
– What types of status accounting reports are to be generated?
– Is a usq review required for the proposed change?
– How frequently should cab/ec meetings be held?
– Was the technical review adequately performed?
– Why is sacm so hard to implement and organize?
– Other reviews to be performed?
– How to make it easier to sell?
– Implemented as proposed?
Knowledge management Critical Criteria:
Read up on Knowledge management visions and look at the big picture.
– Learning Systems Analysis: once one has a good grasp of the current state of the organization, there is still an important question that needs to be asked: what is the organizations potential for developing and changing – in the near future and in the longer term?
– Think about the functions involved in your Service Transition project. what processes flow from these functions?
– What are the best practices in knowledge management for IT Service management ITSM?
– How do we manage Service Transition Knowledge Management (KM)?
– How is Knowledge Management Measured?
Service Level Agreement Critical Criteria:
Map Service Level Agreement adoptions and do something to it.
– Are the vendor contracts deliverables-based, with specific Service Level Agreements (slas) including penalties and liquidated damages?
– Do you really care about the Service Level Agreement sla of your underlying cloud platform paas or iaas?
– Are the contracts with vendors current, and does it include and appropriate Service Level Agreements?
– What kinds of applications are expected or legally required to offer a sla Service Level Agreement?
– How will the agreement be terminated at the end of the initial term of the SLA?
– What level of service or quality of service should the customer expect?
– What actions will be taken in the event of a serious disruption?
– What are the physical location requirements for each copy?
– How will unplanned incidents be prevented or reduced?
– What is the purpose of a IT Service Level Agreement?
– Are there Data Dependencies or Consistency Groups?
– Is a Service Level Agreement (sla) available?
– How to quantify the system security?
– Do any copies need to be off-site?
– What will it take to make it work?
– How many copies must be off-line?
– What services are NOT included?
– What will the project do?
– What is ITIL?
Business relationship management Critical Criteria:
Explore Business relationship management planning and interpret which customers can’t participate in Business relationship management because they lack skills.
– How do we provide the supplier with evaluations to ensure that this alliance continues, with regard to continuous performance, goal achievement, and commitment?
– What is the implication for business relationship management if we consider the organization as a social actor?
– Do you have a jointly developed partnership agreement in addition to any contractual agreements you may have?
– Do you have a measurement system in place to document and track your partnerships mutual benefits?
– Is the organization comfortable with the level of risk associated with reducing the supply base?
– Is trust a formal indicator that is measured and regularly reported within your alliance?
– Will the Collapse of the American Dream Lead to a Decline in Ethical Business Behaviour?
– Is there a danger that the supplier may act in an opportunistic manner over time?
– What is the commitment from partner organizations to support the partnership?
– How well did we solve problems using new and creative techniques?
– Are there sufficient operational points of interaction?
– How are Business Value and BRM effectiveness Measured?
– Where does Tuckman s team development model apply?
– What should our alliance strategy look like?
– Does relationship marketing age well?
– How do we manage business relations?
– Where do successful BRMs come from?
– Do we have sales force automation?
– How does PRM drive ROI?
– What is the need?
RACI matrix Critical Criteria:
Align RACI matrix issues and look in other fields.
– What prevents me from making the changes I know will make me a more effective Service Transition leader?
– Is there any existing Service Transition governance structure?
Functional Management Critical Criteria:
Meet over Functional Management adoptions and point out improvements in Functional Management.
– How do we make it meaningful in connecting Service Transition with what users do day-to-day?
– Who will be responsible for documenting the Service Transition requirements in detail?
Joint venture Critical Criteria:
Adapt Joint venture issues and look for lots of ideas.
– What other organizational variables, such as reward systems or communication systems, affect the performance of this Service Transition process?
Information security Critical Criteria:
Have a meeting on Information security decisions and describe the risks of Information security sustainability.
– Does the information security function actively engage with other critical functions, such as it, Human Resources, legal, and the privacy officer, to develop and enforce compliance with information security and privacy policies and practices?
– Has the organization established an Identity and Access Management program that is consistent with requirements, policy, and applicable guidelines and which identifies users and network devices?
– Does mgmt communicate to the organization on the importance of meeting the information security objectives, conforming to the information security policy and the need for continual improvement?
– Do suitable policies for the information security exist for all critical assets of the value added chain (indication of completeness of policies, Ico )?
– Is the documented Information Security Mgmt System (ISMS) established, implemented, operated, monitored, reviewed, maintained and improved?
– Are information security roles and responsibilities coordinated and aligned with internal roles and external partners?
– Does your company have a current information security policy that has been approved by executive management?
– Is there an up-to-date information security awareness and training program in place for all system users?
– what is the difference between cyber security and information security?
– : Return of Information Security Investment, Are you spending enough?
– Is information security an it function within the company?
– Is information security managed within the organization?
– What is the goal of information security?
– What is information security?
Demand management Critical Criteria:
Mine Demand management management and describe the risks of Demand management sustainability.
– Is there a Service Transition Communication plan covering who needs to get what information when?
– What are all of our Service Transition domains and what do they do?
– Which are the key performance indicators for Customer Service?
– Is your organization considering or implementing the concept of DevOps?
– How do we keep improving Service Transition?
Capacity management Critical Criteria:
Accelerate Capacity management governance and triple focus on important concepts of Capacity management relationship management.
– Application sizing is a technique used by capacity management. why is application sizing important?
– How will we insure seamless interoperability of Service Transition moving forward?
– How does the organization define, manage, and improve its Service Transition processes?
Goal setting Critical Criteria:
Interpolate Goal setting leadership and tour deciding if Goal setting progress is made.
– What are the record-keeping requirements of Service Transition activities?
– Will Service Transition deliverables need to be tested and, if so, by whom?
– How to Secure Service Transition?
ITIL/service design package Critical Criteria:
Differentiate ITIL/service design package visions and devote time assessing ITIL/service design package and its risk.
– What sources do you use to gather information for a Service Transition study?
– What business benefits will Service Transition goals deliver if achieved?
Service level requirement Critical Criteria:
Win new insights about Service level requirement risks and define what do we need to start doing with Service level requirement.
– What are our needs in relation to Service Transition skills, labor, equipment, and markets?
– What is our formula for success in Service Transition ?
Request Fulfilment Critical Criteria:
Debate over Request Fulfilment goals and mentor Request Fulfilment customer orientation.
– How can you measure Service Transition in a systematic way?
ITIL security management Critical Criteria:
Value ITIL security management results and define what do we need to start doing with ITIL security management.
– A compounding model resolution with available relevant data can often provide insight towards a solution methodology; which Service Transition models, tools and techniques are necessary?
Definitive Media Library Critical Criteria:
Reconstruct Definitive Media Library leadership and work towards be a leading Definitive Media Library expert.
ISO/IEC 20000 Critical Criteria:
Communicate about ISO/IEC 20000 planning and slay a dragon.
– Will we be eligible for ISO/IEC 20000 certification?
Point of contact Critical Criteria:
Focus on Point of contact planning and explore and align the progress in Point of contact.
– In a project to restructure Service Transition outcomes, which stakeholders would you involve?
– Does the Service Transition task fit the clients priorities?
– What are the usability implications of Service Transition actions?
Event Management Critical Criteria:
Co-operate on Event Management decisions and document what potential Event Management megatrends could make our business model obsolete.
Corporate governance of information technology Critical Criteria:
Nurse Corporate governance of information technology strategies and diversify by understanding risks and leveraging Corporate governance of information technology.
– Do several people in different organizational units assist with the Service Transition process?
– Who are the people involved in developing and implementing Service Transition?
Tudor IT Process Assessment Critical Criteria:
Experiment with Tudor IT Process Assessment goals and work towards be a leading Tudor IT Process Assessment expert.
– what is the best design framework for Service Transition organization now that, in a post industrial-age if the top-down, command and control model is no longer relevant?
IT Operations Management Critical Criteria:
Start IT Operations Management engagements and pioneer acquisition of IT Operations Management systems.
– What are the most important capabilities we consider when evaluating asset and Service Management providers?
– Do we have a high level of process automation connecting our asset and Service Management?
– Are there Service Transition Models?
The Stationery Office Critical Criteria:
Match The Stationery Office governance and shift your focus.
– How do mission and objectives affect the Service Transition processes of our organization?
– How important is Service Transition to the user organizations mission?
Change request Critical Criteria:
Trace Change request strategies and get out your magnifying glass.
– Think about the people you identified for your Service Transition project and the project responsibilities you would assign to them. what kind of training do you think they would need to perform these responsibilities effectively?
– Does the suggested change request have a significant negative impact on completed project work without a commensurate benefit to the product or project?
– Does the suggested change request support a mandate that was not in place when the projects original scope was complete?
– Will the product of the project fail to satisfy customer requirements if the change request is not executed?
– Will the product of the project fail to satisfy customer requirements if a change request is not executed?
– Can agile methods be used effectively for evolving a system in response to customer change requests?
– Does the suggested change request represent a desired enhancement to the products functionality?
– Does a suggested change request represent a desired enhancement to the products functionality?
– Does the suggested change request seem to represent a necessary enhancement to the product?
– What is the source of the strategies for Service Transition strengthening and reform?
– How do we measure improved Service Transition service perception, and satisfaction?
– Is the requested change request a result of changes in other project(s)?
– Will the project fail if the change request is not executed?
– Is impact analysis performed for all change requests?
Ishikawa diagram Critical Criteria:
Reorganize Ishikawa diagram goals and interpret which customers can’t participate in Ishikawa diagram because they lack skills.
– Meeting the challenge: are missed Service Transition opportunities costing us money?
– How will you know that the Service Transition project has been successful?
– Why is Customer Service substandard?
RPR problem diagnosis Critical Criteria:
Win new insights about RPR problem diagnosis risks and intervene in RPR problem diagnosis processes and leadership.
– Can we do Service Transition without complex (expensive) analysis?
Business impact analysis Critical Criteria:
Communicate about Business impact analysis tactics and separate what are the business goals Business impact analysis is aiming to achieve.
– How frequently, if at all, do we conduct a business impact analysis (bia) and risk assessment (ra)?
– How can the value of Service Transition be defined?
Fishbone diagram Critical Criteria:
Infer Fishbone diagram engagements and probe Fishbone diagram strategic alliances.
Computer security Critical Criteria:
Confer re Computer security tactics and prioritize challenges of Computer security.
– Does your company provide end-user training to all employees on Cybersecurity, either as part of general staff training or specifically on the topic of computer security and company policy?
– Will the selection of a particular product limit the future choices of other computer security or operational modifications and improvements?
Change management Critical Criteria:
Audit Change management tasks and catalog what business benefits will Change management goals deliver if achieved.
– The objective of Change Management is to ensure that standard methods and procedures are used, such that changes can be dealt with quickly, with the lowest possible impact on service quality. all changes should be traceable, in other words, one can answer the question, what changed? Do we do this?
– What steps have executives included in the Change Management plan to identify and address customers and stakeholders concerns about the specific process to be reengineered?
– Have all the major Change Management issues associated with the preferred alternative been identified and discussed?
– Does your organization have a preferred organizational change management methodology?
– Does the service providers Change Management process match the customers needs?
– In what scenarios should change management systems be introduced?
– What are common barriers to using Change Management in practice?
– What change management practices does your organization employ?
– Are Organizational Change managements best practices (eg Kotter) applied?
– How pro-active is the Organizational Change Management Plan?
– When is Change Management used on a project at which level?
– When and how is Change Management used on a project?
– When is Change Management used on a project?
– When to start Change Management?
– What is Change Management?
Call for bids Critical Criteria:
Scan Call for bids decisions and handle a jump-start course to Call for bids.
– Do we all define Service Transition in the same way?
Performance engineering Critical Criteria:
Review Performance engineering engagements and triple focus on important concepts of Performance engineering relationship management.
Configuration management system Critical Criteria:
Design Configuration management system engagements and adopt an insight outlook.
– What are our best practices for minimizing Service Transition project risk, while demonstrating incremental value and quick wins throughout the Service Transition project lifecycle?
– What exactly are the required characteristics of a Configuration Management system for managing dynamic change?
– What are our Service Transition Processes?
Service catalog Critical Criteria:
Pilot Service catalog outcomes and test out new things.
– What other departments, besides IT, use service catalog as a means of publishing their services in your organization?
– Which software allows an administrator to create and publish a service catalogue?
– What services are published in your organizations service catalog?
Software metric Critical Criteria:
Read up on Software metric tasks and revise understanding of Software metric architectures.
– What are the best software metrics for discerning Agile (vs. non-Agile) process effects on teams artifacts?
Configuration management Critical Criteria:
Design Configuration management decisions and inform on and uncover unspoken needs and breakthrough Configuration management results.
– Does the provider extend their vulnerability and configuration management process to the virtualization platform?
– What is the most effective strategy to coordinate versions of vendor code with versions of product code?
– Can we answer questions like: Is the right version of the compiler and other software tools specified?
– Can we answer questions like: Has the change specified been made without modifications?
– How do you ensure that existing code does not get worse as you make other improvements?
– How do you test whether a module still works as it should after making a change?
– Can we answer questions like: Are the relationships between cis established?
– Can we answer questions like: What else will be affected by the change?
– In the provided test/analysis data, are all the requirements met?
– Are currently approved revisions of documents being used?
– Is there a Design Reconstitution program in place?
– How will you measure your Service Transition effectiveness?
– How do I find the information that I need?
– Are baselines tied to project milestones?
– Who assumes responsibility for accuracy?
– What kind of reports will be prepared?
– Who has a particular software version?
– Are user sign-off documents available?
– Does the change involve a usq?
Program management Critical Criteria:
Define Program management management and sort Program management activities.
– Have any celebrities or other prominent members of the community expressed an interest in the campaign or the issue being addressed?
– During any stage of the program, has a weakness been identified in key policies or their implementation which could be addressed?
– What are the relative benefits of selecting one aspect of an issue over another as a focus for the program?
– How will our organization address the key risk areas of security, resilience and data leakage?
– Do any of the stakeholders have a high profile which could be used to promote the program?
– Do the expected outcomes justify the level of resources required to run the program?
– Can you read a group of managers, and know what they are thinking and feeling?
– What other circumstances might encourage people to sustain the program?
– Is there community support to sustain parts, or all of, the program?
– What kind of organizational support will help sustain the program?
– Are memos being forwarded and program files kept up-to-date?
– Would they be interested in working jointly on the program?
– Are we spending on the right security area priorities?
– What set of analyses or comparisons will be made?
– How have similar programs been evaluated?
– Is the program on, or close to, budget?
– Who will write the report(s)?
– Are the objectives smart?
Central Computer and Telecommunications Agency Critical Criteria:
Group Central Computer and Telecommunications Agency tactics and handle a jump-start course to Central Computer and Telecommunications Agency.
– Which Service Transition goals are the most important?
Cabinet Office Critical Criteria:
Focus on Cabinet Office quality and look at it backwards.
– What are your results for key measures or indicators of the accomplishment of your Service Transition strategy and action plans, including building and strengthening core competencies?
This quick readiness checklist is a selected resource to help you move forward. Learn more about how to achieve comprehensive insights with the Service Transition Self Assessment:
Author: Gerard Blokdijk
CEO at The Art of Service | http://theartofservice.com
Gerard is the CEO at The Art of Service. He has been providing information technology insights, talks, tools and products to organizations in a wide range of industries for over 25 years. Gerard is a widely recognized and respected information expert. Gerard founded The Art of Service consulting business in 2000. Gerard has authored numerous published books to date.
To address the criteria in this checklist, these selected resources are provided for sources of further research and information:
Financial management for IT services External links:
Financial Management for IT services by Ivan Flores on Prezi
Risk analysis External links:
Risk Analysis | Investopedia
http://Risk analysis is the study of the underlying uncertainty of a given course of action. Risk analysis refers to the uncertainty of forecasted future cash flows streams, variance of portfolio/stock returns, statistical analysis to determine the probability of a project’s success or failure, and possible future economic states.
Full Monte Project Risk Analysis from Barbecana
Deming Cycle External links:
Deming Cycle, PDCA | iSixSigma
Deming Cycle – Change Management Consultant
The Deming Cycle – Balanced scorecard
HM Treasury External links:
HM Treasury – Official Site
HM Treasury Group Careers – Jobs
HM Treasury Application Center – Roblox
Help desk External links:
ND University System Help Desk | NDUS CTS
Help Desk – Helpdesk Software Login
W. Edwards Deming External links:
W. Edwards Deming Quotes – BrainyQuote
W. Edwards Deming – Official Site
The W. Edwards Deming Institute
Problem Management External links:
[PDF]IT ENTERPRISE PROBLEM MANAGEMENT …
http://itsm.ucsf.edu/sites/itsm.ucsf.edu/files/Problem Management Process.pdf
Problem Management Impact and urgency matrix | …
Business Process Framework External links:
Product Documentation for Business Process Framework
Business Process Framework (eTOM) – TM Forum
BUSINESS PROCESS FRAMEWORK – Bank of America …
IT service management External links:
Remedy 9 – IT Service Management Suite – BMC Software
IT Service Management Software – samanage.com
http://Ad · www.samanage.com/it-service/management
ServiceAide: ITSM Tools – IT Service Management …
Configuration item External links:
MIL-HDBK-61A 5.3 Configuration Items
[PDF]configuration item attributes – ITILNews
Configuration Item (CI)-Defense Acquisition Glossary[DAP]
Office of Government Commerce External links:
AbeBooks.com: Service Operation Book (9780113310463) by Office of Government Commerce and a great selection of similar New, Used and …
Business continuity planning External links:
Beef Up Business Continuity Planning – BUILDINGS
Economic efficiency External links:
Economic Efficiency (eVideo, 2016) [WorldCat.org]
Economic Efficiency – Investopedia
Economic Efficiency Essay – 1522 Words – StudyMode
ISO/IEC 27001 External links:
http://ISO/IEC 27001:2013 is an information security standard that was published on the 25th September 2013. It supersedes ISO/IEC 27001:2005, and is published by the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC) under the joint ISO and IEC subcommittee, ISO/IEC JTC 1/SC 27.
ISO/IEC 27001 Information Security Management Standard
ISO/IEC 27001 certification standard
Corrective and preventive action External links:
Corrective and Preventive Action Training | CAPA | CEBOS
[PDF]Corrective and Preventive Action – Background & …
Corrective and preventive action
http://Corrective and preventive action (CAPA, also called corrective action / preventive action, or simply corrective action) are improvements to an organization’s processes taken to eliminate causes of non-conformities or other undesirable situations. CAPA is a concept within good manufacturing practice (GMP), and numerous ISO business standards.
Service portfolio management External links:
Why You Need Service Portfolio Management – Samanage …
Service Portfolio Management – Optimizing IT Business …
Service Portfolio Management – tutorialspoint.com
Application Services Library External links:
Application Services Library (ASL)
Incident Management External links:
Enterprise Incident Management
Incident Management (IM) Working Group Job Titles | FEMA.gov
New York State Incident Management and Reporting System
Information and Communication Technology External links:
Pacific ADA Center – Information and Communication Technology
Underpinning contract External links:
UC – Underpinning Contract | AcronymFinder
ITIL Definition: Underpinning Contract (v2, v3)
what is Underpinning contract ? | ServiceNow Community
Access and Identity Management External links:
[PDF]Access and Identity Management (AIM) User Guide
Access and Identity Management Solutions | Microsoft
[PDF]Access and Identity Management Process Testing – …
ISO/IEC 27002 External links:
ISO/IEC 27002 code of practice
http://ISO/IEC 27002 is an information security standard published by the International Organization for Standardization (ISO) and by the International Electrotechnical Commission (IEC), titled Information technology – Security techniques – Code of practice for information security management.
IT service continuity External links:
[PDF]It Service Continuity Management Strategy Pdf – …
[PDF]IT Service Continuity Management
Configuration management database External links:
ITIL Configuration Management Database | CMDB …
Knowledge management External links:
APQC’s 2018 Knowledge Management Conference
Institutional Knowledge Management
Knowledge Management System – Login
Service Level Agreement External links:
[PDF]Standard Service Level Agreement Form
[DOC]Service Level Agreement (SLA) Template
What is a Service Level Agreement? | Palo Alto Networks
Business relationship management External links:
[DOC]Business Relationship Management (BRM) – Virginia
Business Relationship Management – BRM Institute
RACI matrix External links:
[XLS]RACI Matrix: Requirements Phase – UC Santa Cruz
[XLS]RACI Matrix – TidyForm.com
[XLS]RACI Matrix – Medicaid 1115 Waiver, Texas Region 10 RHP
Functional Management External links:
Functional management. (Continually updated resource, …
functional management, selection process, Management …
Functional management. (Book, 1980) [WorldCat.org]
Joint venture External links:
Joint Ventures – vuwriter.com
Joint Venture (1998) – IMDb
Home | The Monarch Joint Venture
Information security External links:
Federal Information Security Management Act of 2002 – NIST
ALTA – Information Security
Home | Information Security Office
Demand management External links:
[PPT]DEMAND MANAGEMENT – Kişisel Sayfalar
“Demand Management” by Bill Carroll
Demand Management Research Paper Example | Topics …
Capacity management External links:
Capacity management review. (eJournal / eMagazine, …
Goal setting External links:
Goal setting dictionary definition | goal setting defined
Strides: Goal & Habit Tracker + SMART Goal Setting App
Goal Setting Definition and Examples – The Balance
Service level requirement External links:
Service level requirement
http://In Software Development / IT, a Service Level Requirement (SLR) is a broad statement from a customer to a service provider describing their service expectations. A service provider prepares a service level agreement (SLA) based on the requirements from the customer. For example: A customer may require a server be operational (uptime) for 99.95% of the year excluding maintenance.
The Service Level Requirement Toolkit – YouTube
Request Fulfilment External links:
Request Fulfilment – ITIL® Process | Doc – Octopus
ITIL security management External links:
ITIL Security Management – The Art of Service
ITIL Security management | KPI Library
ITIL security management
http://The ITIL security management process describes the structured fitting of security in the management organization. ITIL security management is based on the ISO 27001 standard. According to ISO.ORG “ISO/IEC 27001:2005 covers all types of organizations (e.g. commercial enterprises, government agencies, not-for profit organizations).
Definitive Media Library External links:
Definitive Media Library (DML) definitions – Defined Term
Definitive Media Library (DML) | BMC Communities
DML abbreviation stands for Definitive Media Library
ISO/IEC 20000 External links:
ISO/IEC 20000. (eBook, 2010) [WorldCat.org]
WHITE PAPER ISO/IEC 20000 – IT Service Management – Benefits and Requirements for Service Providers and Customers Authors Ralf Buchsein, Manager, KESS DV …
http://ISO/IEC 20000 – Guia de bolsillo. (eBook, 2006) …
[PDF]ISO/IEC 20000 – a pocket guide – Business It
http://www.businessit.biz/bit_share/ISO 20K/POCKET ISO 20000.pdf
Point of contact External links:
Site Point of Contact Portal
Signature Bank | A Single Point Of Contact
5 Seat Cushions To Relieve Point Of Contact Pressure
Event Management External links:
BoothBoss, LLC BoothBoss, Event Management …
Whova – Award-winning Event App and Event Management …
Hyatt Event Management System
Corporate governance of information technology External links:
[PDF]Corporate governance of information technology
Tudor IT Process Assessment External links:
What is TIPA® (Tudor IT Process Assessment)? – YouTube
Tudor IT Process Assessment – Revolvy
https://www.revolvy.com/main/index.php?s=Tudor IT Process Assessment
Tudor IT Process Assessment: Third Edition
IT Operations Management External links:
IT Operations Management | vRealize Operations – VMware
IT Operations Management – BMC Software
ITOM | IT Operations Management | ServiceNow ITOM
The Stationery Office External links:
Contact us | TSO (The Stationery Office)
Letters of King Henry VIII: 1526-1529 by The Stationery Office
Change request External links:
Mortgagee Change Request Form
GEICO Homeowner Mortgagee Inquiry and Change Request
[PDF]TITLE CHANGE REQUEST HECKLIST AND …
Ishikawa diagram External links:
Ishikawa Diagram • ProcessModel
Ishikawa Diagram – Investopedia
Ishikawa diagram – Wiktionary
RPR problem diagnosis External links:
RPR problem diagnosis – WOW.com
RPR problem diagnosis – research.omicsgroup.org
RPR Problem Diagnosis – TheInfoList.com
Business impact analysis External links:
[PDF]Business Impact Analysis – OhioBWC
Business Impact Analysis (BIA) – Gartner IT Glossary
Business Impact Analysis | Ready.gov
Fishbone diagram External links:
Fishbone Diagram (Cause and Effect Diagram) – QI …
What is fishbone diagram? – Definition from WhatIs.com
What is fishbone diagram? – Definition from WhatIs.com
Computer security External links:
Report a Computer Security Vulnerability – TechNet …
Best Computer Security | Security Software Companies| Softex
NIST Computer Security Resource Center | CSRC
Change management External links:
Strategy Execution and Change Management Consultants …
[PDF]Change Management Best Practices Guide
Change management experts -Change Management …
Call for bids External links:
RFP, RFQ, Call for Bids – Kendall County, Illinois
City of Renton Call for Bids
City of Mountain View – Request for Proposals & Call For Bids
Performance engineering External links:
KPE Korkar Performance Engineering
Lingenfelter Performance Engineering – Official Site
Configuration management system External links:
RAVE Configuration Management System
Service catalog External links:
IT Service Catalog
www.disa.mil › Service Catalog
http://DISA’s service offerings, including rates/pricing information.
Service Catalog – Manhattan College
Software metric External links:
[PDF]What is the Best Software Metric? – Computer …
Configuration management External links:
AWS OpsWorks – Configuration Management
Interactive Configuration Management and Procurement …
Configuration Management | IpX
Program management External links:
DoN Consolidated Card Program Management Division
GHIN Handicap Program Management
Central Computer and Telecommunications Agency External links:
Central Computer and Telecommunications Agency – …
Central Computer and Telecommunications Agency …
Cabinet Office External links:
Cabinet Office (@cabinetofficeuk) | Twitter